Privacy Policy

1. Who Is Responsible for Your Information?

HONG KONG HAIBAO DIGITAL TECHNOLOGY CO., LIMITED is the legal operator of iPlayGear and is generally the data controller responsible for the personal information described in this Privacy Policy.

Certain payment processors, social-media platforms, advertising providers, and other third parties may separately act as independent controllers under their own privacy policies.

2. Information We Collect

2.1 Contact and Account Information

• name and username;
• email address and telephone number;
• billing and shipping address;
• country, region, language, and currency preferences;
• account login information and account preferences; and
• communications with customer service.

2.2 Order and Transaction Information

• products purchased or added to your cart;
• order number, purchase date, price, discounts, and currency;
• shipping method, delivery status, returns, refunds, and warranties;
• payment status and limited payment-related information; and
• fraud-prevention and transaction-verification information.

2.3 Wholesale, OEM, and ODM Information

If you contact us about wholesale or customization services, we may collect:

• company name, business address, website, and business contact details;
• your job title or role;
• estimated quantities, target markets, budget, and delivery requirements;
• product specifications, drawings, designs, packaging files, logos, and trademarks;
• sample, quotation, contract, payment, shipping, and production information; and
• other information included in your inquiry or correspondence.

2.4 Technical and Usage Information

• IP address and approximate location derived from it;
• browser type, operating system, device type, and language;
• referring URLs, pages viewed, search activity, and interaction events;
• session information, cookie identifiers, and advertising identifiers;
• Website performance, error, and diagnostic information; and
• date, time, and duration of Website activity.

2.5 Marketing Information

• newsletter subscriptions and consent records;
• email delivery, opening, and link-interaction information;
• advertising campaign and conversion information;
• audience and interest information provided by advertising platforms; and
• marketing and cookie preferences.

2.6 Information You Choose to Provide

We may collect product reviews, survey responses, photographs, uploaded files, customer-service messages, and other information you voluntarily provide. Please do not submit sensitive personal information unless it is necessary for us to respond to your request.

3. How We Collect Information

We collect information:

• Directly from you, such as when you place an order, create an account, request a quotation, submit a form, write a review, subscribe to a newsletter, or contact us.
• Automatically, through cookies, pixels, logs, analytics tools, and similar technologies.
• From service providers, including payment processors, shipping providers, fraud-prevention providers, analytics services, advertising platforms, and customer-service tools.
• From business partners or public sources, where permitted by law, particularly in connection with wholesale, distribution, OEM, and ODM inquiries.

4. How and Why We Use Information

Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your rights and interests override them.

5. Payments

Payments may be processed through Stripe, PayPal, and supported credit or debit cards. Payment information is generally submitted directly to the selected payment processor.

We normally receive limited transaction information such as payment status, payment method type, transaction reference, billing details, and fraud-risk results. We do not normally receive or store complete payment-card numbers or card security codes.

• Stripe Privacy Policy
• PayPal Privacy Center

6. Marketing, Analytics, and Advertising

6.1 Email Marketing

If you subscribe to our newsletter or otherwise consent to marketing, we may send product news, promotions, event information, and other marketing communications. We may use an email-service provider to manage subscriptions and campaign performance.

You can unsubscribe using the link in any marketing email or by contacting support@iplaygear.com. We may retain limited information on a suppression list so that we can respect your unsubscribe request.

6.2 Analytics

We use Google Analytics 4 and related tools to understand Website traffic, navigation, device information, and product interest. Where required, analytics technologies are used only after you provide consent.

6.3 Advertising

We may use Google Ads, Meta Pixel, Meta Conversions API, Facebook, and Instagram technologies to measure advertising performance, attribute conversions, build advertising audiences, and show more relevant advertisements.

These providers may combine information received from us with information from other websites, applications, accounts, or devices in accordance with their own privacy policies.

6.4 Cookie Choices

For more information and to manage your choices, please read our Cookie Policy and use the Cookie Settings link in our Website footer or cookie banner.

7. How We Share Information

We may disclose personal information to:

• Website and hosting providers, including Hostinger, WordPress, WooCommerce, security providers, and technical support services.
• Payment providers, including Stripe, PayPal, card networks, banks, and fraud-prevention providers.
• Shipping and logistics providers, including couriers, freight forwarders, customs agents, warehouses, and delivery partners.
• Analytics and advertising providers, including Google and Meta.
• Customer-service and communication providers, including Tawk.to , WhatsApp, email, form, and email-marketing service providers where enabled. When you use our live-chat feature, Tawk.to may process information such as your name, email address, IP address, device information, and chat content to provide and secure the service.
• Professional advisers, such as accountants, auditors, insurers, lawyers, and consultants.
• Government authorities or other parties, when required by law or reasonably necessary to protect rights, safety, security, users, or the public.
• Business transaction parties, in connection with a merger, financing, restructuring, sale, acquisition, or transfer of all or part of our business or assets.

Service providers are permitted to process information only for the relevant services or as otherwise allowed by applicable law.

We do not sell personal information in exchange for money. Certain disclosures involving advertising cookies, audience tools, or targeted advertising may nevertheless be treated as “selling” or “sharing” under some privacy laws.

8. International Data Transfers

iPlayGear is legally operated from Hong Kong, with day-to-day operations and order fulfillment supported from Shenzhen, China, and serves customers internationally. Your information may be transferred to, stored in, or accessed from Hong Kong, China, the United States, the European Economic Area, and other countries where we or our service providers operate.

Privacy laws in these countries may differ from those in your country. Where required, we use appropriate safeguards for international transfers, such as contractual protections, approved transfer mechanisms, consent, or another lawful basis.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• providing products and customer service;
• maintaining accounts and business relationships;
• processing warranties, returns, disputes, and chargebacks;
• meeting tax, accounting, customs, and legal obligations;
• preventing fraud and protecting our legal rights; and
• maintaining consent and unsubscribe records.

Retention periods depend on the type of information, the nature of the transaction, applicable legal requirements, potential disputes, security needs, and service-provider settings. When information is no longer required, we will delete, anonymize, or securely isolate it, where reasonably practicable.

10. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These measures may include encrypted connections, access controls, account authentication, security monitoring, payment-provider safeguards, backups, and employee or contractor access restrictions.

No website, transmission method, or storage system is completely secure. You are responsible for protecting your account password and notifying us if you believe your account or information has been compromised.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• request information about how we process your personal information;
• access or receive a copy of your personal information;
• correct inaccurate or incomplete information;
• request deletion of personal information;
• restrict or object to certain processing;
• withdraw consent at any time;
• request data portability;
• opt out of direct marketing or targeted advertising;
• opt out of certain sales or sharing of personal information;
• appeal a decision concerning a privacy request where applicable; and
• submit a complaint to an appropriate privacy or supervisory authority.

To exercise a privacy right, email support@iplaygear.com and describe your request. Please use the subject line “Privacy Request”.

We may request information reasonably necessary to verify your identity and protect your account. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity.

Certain rights are subject to legal exceptions. We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. United States Privacy Disclosures

For purposes of applicable United States state privacy laws, the categories of personal information we may collect include:

• identifiers and contact information;
• customer records and account information;
• commercial and transaction information;
• internet or electronic network activity;
• approximate geolocation information;
• professional or employment-related information for business inquiries; and
• inferences associated with product interests or advertising audiences.

We collect and disclose these categories for the business and commercial purposes explained in this Privacy Policy. We do not sell personal information for money.

Advertising and audience-measurement disclosures may be considered “sharing,” “targeted advertising,” or a “sale” under certain state laws. Where applicable, you may opt out through Cookie Settings or by contacting us at support@iplaygear.com.

Where legally required, we process recognized browser-based opt-out preference signals, such as Global Privacy Control. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about individuals.

13. Children’s Privacy

The Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are under the age at which you may independently consent to data processing or enter into a purchase contract in your jurisdiction, you should use the Website only with the involvement of a parent or legal guardian.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can investigate and take appropriate action.

14. Third-Party Websites

The Website may contain links to websites or services operated by other organizations. We do not control their privacy or security practices. Please review the privacy policies of those services before providing personal information.

15. Automated Processing

Advertising and analytics providers may use automated technologies to group users into audiences or estimate interests. We do not currently use solely automated decision-making that produces legal or similarly significant effects concerning customers.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, providers, legal obligations, or business practices. The updated version will be posted on this page with a revised “Last Updated” date.

Where required, we will provide additional notice or request renewed consent before making a material change.

17. Contact Us

For questions, complaints, or privacy requests, please contact: