Terms & Conditions

1. About iPlayGear

The Website, the iPlayGear brand, online sales, and related services are legally operated by the following contracting and selling entity:

2. Eligibility and Acceptance

You must be legally capable of entering into a binding contract in your jurisdiction to place an order. If you use the Website on behalf of a company or other organization, you confirm that you have authority to bind that organization to these Terms.

If you are under the age of majority in your jurisdiction, you may use the Website and make purchases only with the involvement and permission of a parent or legal guardian.

3. Customer Accounts

You may be able to purchase products as a guest or create a customer account. You are responsible for:

• providing accurate and complete account information;
• keeping your login details and password confidential;
• restricting unauthorized access to your account;
• updating your information when it changes; and
• notifying us promptly of suspected unauthorized activity.

We may suspend or close an account if we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

4. Products and Compatibility

We make reasonable efforts to provide accurate product descriptions, specifications, compatibility information, photographs, dimensions, colors, prices, and availability. However, minor differences may occur due to screen settings, production updates, photography, packaging changes, or manufacturing tolerances.

Customers are responsible for checking the product description, compatible console or device model, product version, dimensions, connector type, and other specifications before ordering.

Unless specifically stated otherwise, consoles, controllers, games, mobile devices, headsets, or other equipment shown in product photographs are for demonstration purposes and are not included.

Products described as compatible with Nintendo, PlayStation, Xbox, Steam Deck, ROG, Meta, or other platforms are accessories intended for use with those platforms. All third-party names, trademarks, and product names belong to their respective owners. Compatibility references do not imply sponsorship, endorsement, or affiliation unless expressly stated.

We may update, replace, discontinue, or limit products at any time. Product availability is not guaranteed until an order is accepted.

5. Pricing, Currency, and Taxes

Prices are displayed in the currency selected or shown on the Website. Currency conversion tools may provide estimated values only. Your payment provider or bank may apply its own exchange rate or additional fees.

Unless stated otherwise, product prices do not include shipping charges, customs duties, import taxes, local taxes, brokerage fees, or other government charges. Any applicable charges will either be displayed during checkout or remain the customer’s responsibility, depending on the destination and shipping terms.

We may change prices and promotions at any time before an order is accepted. A price change will not normally affect an order that has already been accepted and paid, except where there is an obvious pricing or technical error.

If a product is listed at an obviously incorrect price, we may cancel the affected order and refund the amount paid.

6. Orders and Order Acceptance

Submitting an order is an offer to purchase products under these Terms. An automated order confirmation acknowledges that we received your order but does not necessarily mean that the order has been accepted.

An order is accepted when we confirm acceptance, begin processing the order, or dispatch the products, whichever occurs first.

We may reject or cancel an order for reasons including:

• product unavailability;
• incorrect product or pricing information;
• suspected fraud or unauthorized payment;
• shipping restrictions;
• incorrect or incomplete customer information;
• unusual order quantities; or
• violations of these Terms or applicable law.

If we cancel an order after payment has been received, we will issue a refund to the original payment method, subject to payment-provider processing times.

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellation after processing or production has begun.

7. Payment

We accept supported payment methods displayed during checkout, which may include Stripe, PayPal, and supported credit or debit cards.

By submitting payment information, you confirm that:

• the information provided is accurate;
• you are authorized to use the selected payment method;
• we and our payment providers may process the transaction; and
• you will pay all amounts associated with the order.

Payment providers may conduct identity verification, fraud screening, authorization, or security checks under their own terms and privacy policies.

If a payment is rejected, reversed, disputed, or subject to a chargeback, we may suspend fulfillment, cancel the order, or request another valid payment method.

8. Shipping and Delivery

Shipping destinations, available delivery methods, estimated delivery periods, and charges are displayed during checkout or confirmed separately for business orders.

Delivery dates are estimates and are not guaranteed unless we expressly agree otherwise in writing. Delivery may be affected by customs clearance, carrier delays, weather, holidays, address errors, supply conditions, or other events outside our reasonable control.

You are responsible for providing a complete and accurate shipping address. Additional charges resulting from an incorrect address, unsuccessful delivery, refusal of delivery, or failure to collect a shipment may be charged to the customer where permitted by law.

International customers may be responsible for customs duties, import taxes, brokerage fees, and local charges unless the selected shipping method or agreed Incoterm expressly states that these charges are included.

Please inspect the package after delivery. If the package or product appears damaged, contact us promptly and provide the order number, photographs of the package, shipping label, and damaged product.

Additional information is available in our Shipping Policy.

9. Returns, Refunds, and Warranties

Returns, exchanges, refunds, damaged-product claims, and warranty requests are subject to the policy displayed on the Website at the time of purchase and any mandatory consumer rights that apply in your jurisdiction.

Before returning a product, please contact customer service for authorization and instructions. Unauthorized returns may be delayed or refused where permitted by law.

Returned products should include the original accessories, manuals, packaging, and proof of purchase unless the product is defective or applicable law provides otherwise.

Refunds are normally issued to the original payment method after the returned product has been received and inspected. Shipping charges, payment-provider fees, customs charges, and return shipping costs may be non-refundable unless the product is defective, incorrectly supplied, or applicable law requires otherwise.

Nothing in these Terms excludes or limits consumer rights or guarantees that cannot legally be excluded, including applicable rights concerning defective, unsafe, misdescribed, or incorrectly supplied products.

Please review our Returns & Refunds Policy for complete instructions.

10. Wholesale, OEM, and ODM Orders

Wholesale, OEM, ODM, private-label, customized packaging, tooling, and bulk-production services may be subject to separate quotations, purchase orders, specifications, samples, contracts, or written agreements.

Applicable minimum order quantities, unit prices, tooling fees, sample fees, deposits, payment schedules, packaging requirements, lead times, inspection standards, shipping methods, and Incoterms will be stated in the relevant quotation or agreement.

Unless otherwise agreed in writing:

• quotation prices are valid only for the stated period;
• production begins after required specifications and payments are confirmed;
• lead times are estimates and begin after final approval;
• the customer is responsible for reviewing and approving samples, artwork, colors, packaging, and specifications;
• changes after approval may result in additional fees and delays;
• reasonable manufacturing tolerances may apply to bulk production; and
• customized products may not be cancelled or returned after production begins unless defective or otherwise agreed.

Customers providing trademarks, logos, packaging, artwork, instructions, or product designs confirm that they have the right to use those materials and that our authorized use will not infringe third-party rights.

Ownership and permitted use of molds, tooling, drawings, patents, designs, improvements, and other intellectual property will be determined by the applicable written agreement.

If these Terms conflict with a signed wholesale, OEM, or ODM contract, the signed contract will control for that transaction.

11. Intellectual Property Rights

The Website and its content, including text, photographs, graphics, logos, product designs, videos, icons, software, page layouts, and trademarks, are owned by or licensed to iPlayGear and are protected by applicable intellectual-property laws.

You may access and use the Website for lawful personal or internal business purposes. Without prior written permission, you may not:

• copy, reproduce, republish, or commercially exploit Website content;
• remove copyright, trademark, or proprietary notices;
• use product images or descriptions to misrepresent product origin;
• reverse engineer Website software or security features;
• use automated tools to extract substantial Website content; or
• use our trademarks, branding, or product designs without authorization.

12. Reviews and User-Submitted Content

If you submit a review, photograph, comment, suggestion, or other content, you confirm that the content:

• is accurate and based on your genuine experience where applicable;
• does not violate another person’s rights;
• does not contain unlawful, abusive, misleading, or defamatory material;
• does not contain malicious code, spam, or unauthorized advertising; and
• does not disclose another person’s personal information without permission.

You retain ownership of your content but grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, format, display, and use it in connection with the Website, products, customer service, and marketing, subject to applicable law.

We may remove or refuse content that violates these Terms or applicable law.

13. Prohibited Uses

You must not use the Website to:

• violate any applicable law or regulation;
• commit fraud or submit false information;
• interfere with Website operation or security;
• introduce viruses, malware, or harmful code;
• gain unauthorized access to accounts, systems, or data;
• collect information about other users without authorization;
• circumvent purchase, security, or access restrictions;
• make fraudulent payment disputes or chargebacks;
• impersonate another person or organization; or
• infringe intellectual-property or privacy rights.

14. Third-Party Services and Links

The Website may use or link to third-party services, including payment processors, shipping providers, social-media platforms, analytics providers, advertising platforms, and customer-service tools.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party websites or services that we do not control.

15. Disclaimers

To the maximum extent permitted by law, the Website and its content are provided on an “as available” basis. We do not guarantee that the Website will always be uninterrupted, error-free, secure, or compatible with every device or browser.

Product suitability may depend on the customer’s device, console version, software version, game, intended use, installation, maintenance, and operating environment. Customers should review product compatibility and instructions before use.

Nothing in this section excludes warranties, guarantees, or remedies that cannot lawfully be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, iPlayGear will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, revenue, business opportunity, data, or goodwill, arising from use of the Website or products.

Where liability cannot be excluded, our total liability relating to a particular order will not exceed the amount paid for the product or service giving rise to the claim, except where a different limitation is required by applicable law.

These limitations do not apply to liability that cannot legally be limited or excluded, including liability for fraud, deliberate misconduct, personal injury caused by negligence, or mandatory consumer rights.

17. Indemnification

To the extent permitted by law, business users agree to indemnify and hold harmless iPlayGear, its affiliates, directors, employees, and service providers from claims, losses, and reasonable costs arising from:

• their violation of these Terms;
• unlawful use of the Website or products;
• materials, trademarks, or designs provided for customization; or
• infringement of another party’s rights.

This section does not apply to individual consumers where prohibited by applicable consumer law.

18. Force Majeure

We will not be responsible for delays or failures caused by events outside our reasonable control, including natural disasters, severe weather, epidemics, war, civil unrest, government restrictions, customs delays, transportation disruption, labor disputes, utility failures, cyberattacks, supplier interruption, or carrier delays.

We will take reasonable steps to reduce the effects of such events and resume performance when reasonably possible.

19. Suspension and Termination

We may restrict, suspend, or terminate access to the Website or an account where we reasonably believe there has been fraud, unlawful conduct, security risk, misuse, or a material violation of these Terms.

Provisions concerning intellectual property, payment obligations, disclaimers, liability, disputes, and other provisions that by their nature should survive will remain effective after termination.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles, except where mandatory consumer-protection law in your country or region applies.

Before starting formal proceedings, you agree to contact us and make a reasonable attempt to resolve the dispute directly.

Where permitted by applicable law, unresolved disputes will be submitted to the exclusive jurisdiction of the competent courts of the Hong Kong Special Administrative Region.

Nothing in these Terms prevents a consumer from using rights, courts, tribunals, or dispute-resolution procedures that cannot legally be restricted by contract.

21. Severability, Waiver, and Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain effective. The invalid provision will be interpreted or modified only to the extent necessary to make it lawful and enforceable.

A failure to enforce a provision does not waive our right to enforce it later.

These Terms, together with applicable policies, product pages, quotations, order confirmations, and signed agreements, constitute the agreement relating to your use of the Website and relevant transaction.

22. Changes to These Terms

We may update these Terms to reflect changes in our products, services, Website, business practices, or legal obligations. Updated Terms will be posted on this page with a revised “Last Updated” date.

Changes apply from the stated effective date and will not normally alter an already accepted order unless required by law or agreed with you.

23. Contact Us

If you have questions about these Terms, an order, or our services, please contact: