Returns & Refunds

1. Return Eligibility

To request a return, please contact us within 30 days of delivery. A return may be approved when the item:

• is unused, uninstalled and in resalable condition;
• includes the original packaging, manuals, accessories and promotional items;
• has not been modified, damaged through misuse or affected by improper installation; and
• is accompanied by valid proof of purchase from iPlayGear.

2. Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, appears defective or is different from what you ordered, contact us within 7 days of delivery.

Please provide:

• your order number and the affected product name or SKU;
• a clear description of the issue;
• photos or video showing the product, packaging and shipping label; and
• any troubleshooting steps already attempted.

After verification, we may offer troubleshooting, replacement parts, a replacement product, store credit or a refund, depending on the circumstances.

3. Non-Returnable Items

Unless defective or required otherwise by applicable law, the following are generally not eligible for return:

• customized, private-label, OEM/ODM or made-to-order products;
• items that have been used, installed, modified or damaged after delivery;
• products missing original packaging, parts, accessories or documentation;
• clearance or final-sale products identified as non-returnable at the time of purchase;
• gift cards, digital products and downloadable content; and
• items returned without prior authorization.

4. Return Shipping & Costs

If the item is damaged, defective or incorrect

When the issue is confirmed as our responsibility, we will provide the appropriate return instructions and cover reasonable return shipping costs using the method we approve.

For change-of-mind or ordering errors

The customer is responsible for return shipping costs. Original shipping charges, customs duties, taxes and other non-refundable carrier or payment fees are not refunded unless required by law.

We recommend using a trackable shipping service. iPlayGear cannot be responsible for unauthorized return parcels that are lost or damaged in transit.

5. Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method, normally within 5–10 business days.

Your bank or payment provider may need additional time to post the refund. If more than 10 business days have passed since we confirmed the refund, please contact your payment provider first and then contact our support team.

If a returned item is incomplete, used, damaged or materially different from its original condition, we may decline the return or deduct a reasonable amount from the refund where permitted by law.

6. Order Changes & Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but cancellation is not guaranteed after processing or shipment has begun.

Customized, private-label and OEM/ODM orders may become non-cancellable once materials have been ordered, artwork has been approved or production has started.

7. Wholesale & OEM/ODM Orders

Wholesale, distributor, private-label and OEM/ODM orders are governed by the terms in the applicable quotation, pro forma invoice, purchase order or written agreement. Approved samples, specifications, tolerances and packaging requirements form part of those terms.

If there is a conflict between this page and a signed or accepted commercial agreement, the commercial agreement takes priority.

8. How to Request a Return

1. Go to our Contact Us page or email support@iplaygear.com.
2. Include your order number, product name or SKU, reason for the request, and supporting photos or video.
3. Wait for our approval and return instructions.
4. Pack the approved item securely and send it only to the return address provided by our team.